FAQs

APAC is an abbreviation for the A-sia PAC-fic region of the world (similar to how people use EMEA for Europe, Middle East, and Africa, NA for North America, etc.).

We thought this would be a great name to encapsulate the celebration and building of a community around celebrating Asian and Asian American culture. 

Being such a new brand, we have huge goals for APAC in terms of charity and events.

Our vision is for APAC to be a host of a wide variety of events, fundraisers, and partnerships that benefit the Asian community.

We are actually in the process of partnering with a POC led firm designing a special edition package where all the proceeds will go to charity!

Thanks for checking out APAC Apparel. You can find out more about our story on the About Us page.

We work hard to ensure our clothes are a true fit. Clothes are unisex but sizing is in mens.

If you are unsure, we recommend you select your usual size for zip up hoodies and shirts; if in between sizes, we'd recommend sizing up.

For more information about sizes, you can check the size guide on each product page.

It can take our customer service representatives up to 48 hours to respond to inquiries, but usually it is much faster.

If we don't respond after 48 hours,  please feel free to reach out again.

Please make sure that you're checking the correct email address since many people have multiple email addresses. Also, please check your spam folder.

There's always a chance that you may have mispelled your email, so if you still can't find it, please email us at hello@apacappparel.com with the subject line: "Order #, No Confirmation Email".

The Order # was found on your confirmation page immediately after you placed the order - if you don't remember the Order #, please provide us with your full name that you used to place the order.

An email will be sent confirming your order has left out warehouse. The tracking information will also be included in this email.

Please check the following before contacting our customer service team:

1) Check to make sure you have received an email confirming your order has been dispatched (email may be in spam)

2) Check the tracking information that is included in your dispatch confirmation email using the relevant link.

This almost never happens, but if it does, please proceed with the following.

An order form is included in every parcel sent from our warehouse - please check the order form to ensure there are no items missing from the list.

If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock.

If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information: 1) Order Number and 2) Missing Item(s)

Our support team will investigate the matter and will resolve the issue for you as quickly as possible.

** All missing item claims must be made within 7 days from the delivery date of your order. **

Please email us with subject line (Order #, shipping address) and include the correct address in the body of your email.

Please contact us using the same email that you placed the order with.

It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost” package claim with USPS or UPS:

USPS: https://www.usps.com/help/missing-mail.htm

UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page